Privacy Policy

Welcome to Build4All Manager, developed and operated by Build4All. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Build4All Manager mobile application (“App”) and related services (“Services”).

Please read this Privacy Policy carefully. By downloading, installing, or using the App, you agree to the practices described herein. If you do not agree, please do not use the App.

1. About Build4All Manager

Build4All Manager is an enterprise mobile management application that enables authorized business owners, administrators, and platform operators to manage their Build4All tenant environments. The App provides tools to:

Configure, deploy, and govern mobile and web applications generated on the Build4All platform
Manage tenant accounts, user roles, and access permissions
Monitor application performance, analytics, and operational metrics
Manage products, services, loyalty programs, and customer offerings
Control deployment environments (Development, UAT, Production)
Access centralized governance and audit controls

2. Information We Collect

We collect information necessary to provide, secure, and improve our Services. This falls into the following categories:

2.1 Information You Provide Directly

Account Registration Data: Full name, business name, email address, phone number, job title, and password (stored in encrypted form)

Business Information: Company details, industry type, business address, logo and branding assets

Billing Information: Subscription plan selection; payment processing is handled by third-party PCI-compliant processors — we do not store raw payment card data

Communications: Messages sent to our support team, feedback forms, and any content you share with us

2.2 Information Collected Automatically

Device Information: Device model, operating system version, unique device identifiers (IDFV — Identifier for Vendor), and hardware specifications

Usage Data: Features accessed, screens viewed, session duration, tap events, and navigation patterns within the App

Log Data: IP address, timestamp, App version, crash reports, and error logs

Authentication Tokens: Secure session tokens used to maintain your logged-in state

Performance Metrics: App load times, API response times, and system diagnostics

2.3 Information from Third-Party Integrations

If you connect third-party services (such as payment gateways, analytics tools, or notification services) to your Build4All tenant, we may receive limited information from those services as needed to facilitate the integration.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Provide access to the Build4All Manager platform and its features
Authenticate your identity and maintain account security
Process and fulfill your subscription and manage billing
Deploy, configure, and govern applications within your tenant environment

3.2 Platform Improvement

Analyze usage patterns to improve App functionality and user experience
Diagnose and resolve technical issues, bugs, and crashes
Develop new features and optimize existing capabilities

3.3 Communications

Send transactional notifications (account alerts, security warnings, billing notices)
Deliver important updates regarding the platform, features, or terms
Respond to your support inquiries and feedback
Send marketing communications, where you have provided consent and where permitted by law

3.4 Security and Compliance

Detect, prevent, and respond to fraud, abuse, and unauthorized access
Enforce our Terms of Service and applicable policies
Maintain audit logs for governance and regulatory compliance purposes
Comply with applicable laws and legal obligations

4. Legal Basis for Processing (GDPR & Applicable Law)

Where required by applicable law, we process your personal data under one or more of the following legal bases:

Contractual Necessity: Processing required to perform the contract we have with you (providing the App and Services)

Legitimate Interests: Processing for our legitimate business interests, such as improving our platform and preventing fraud, where these interests are not overridden by your rights

Legal Obligation: Processing required to comply with a legal obligation

Consent: Processing based on your explicit consent, such as for optional marketing communications (you may withdraw consent at any time)

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data in the following limited circumstances:

5.1 Service Providers

We work with carefully selected third-party vendors who process data on our behalf under strict data processing agreements. These include:

Cloud infrastructure and hosting providers (e.g., servers, databases)
Payment processing partners (PCI-DSS compliant)
Push notification and communication services
Analytics and crash reporting services
Customer support tools

All service providers are contractually required to protect your data and use it only for the purposes we specify.

5.2 Business Operations

Corporate Transactions: In the event of a merger, acquisition, sale of assets, or restructuring, your data may be transferred. We will notify you of any such change and the new entity will honor this Privacy Policy.

Professional Advisors: We may share information with legal counsel, accountants, or auditors under confidentiality obligations.

5.3 Legal Requirements

We may disclose your information if we believe in good faith that disclosure is necessary to:

Comply with applicable law, regulation, or valid legal process
Enforce our Terms of Service or protect our rights
Protect the safety, rights, or property of Build4All, our users, or the public

5.4 With Your Consent

We may share your information with third parties for any other purpose with your explicit prior consent.

6. Data Storage, Retention, and Security

6.1 Storage

Your data is stored on secure servers hosted in reputable cloud infrastructure facilities. We use industry-standard safeguards including encryption at rest and in transit (TLS/SSL), role-based access controls, and network security measures.

6.2 Retention

We retain your personal data for as long as your account is active or as needed to provide you with our Services. Upon account termination, we retain data for a limited period as required to:

Fulfill any outstanding legal, regulatory, or contractual obligations
Resolve disputes or enforce our agreements
Maintain audit trails for governance and compliance purposes

After the applicable retention period, data is securely deleted or anonymized.

6.3 Security Measures

We implement the following technical and organizational measures to protect your data:

End-to-end encryption for data in transit (TLS 1.2 or higher)
Encryption at rest for sensitive stored data
Multi-factor authentication (MFA) support for platform access
Role-based access control (RBAC) to limit data access to authorized personnel
Regular security assessments and vulnerability testing
Audit logging of administrative and sensitive data access events

Despite our rigorous security practices, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you

Right to Rectification: Request correction of inaccurate or incomplete personal data

Right to Erasure (‘Right to be Forgotten’): Request deletion of your personal data, subject to legal retention obligations

Right to Restriction: Request that we limit the processing of your personal data

Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format

Right to Object: Object to the processing of your personal data based on our legitimate interests

Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting prior lawful processing

Right to Lodge a Complaint: File a complaint with your relevant data protection supervisory authority

To exercise any of these rights, please contact us at privacy@build4all.net. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

8. Push Notifications

Build4All Manager may request permission to send you push notifications. We use push notifications to:

Alert you to critical account or security events
Notify you of application deployment status updates
Deliver important platform alerts and system messages

You can manage push notification preferences at any time through your device’s Settings. Disabling notifications will not affect your core use of the App but may cause you to miss important operational alerts.

9. Device Permissions

The App may request access to certain device features to deliver its full functionality. We request only permissions that are necessary:

Camera: To scan QR codes or capture and upload business assets such as product images or logos

Photo Library: To select and upload images for your business profile or content within the platform

Notifications: To deliver push notifications as described in Section 8

Network Access: To communicate securely with Build4All servers and deliver the App’s features

You may grant or revoke these permissions at any time via your device Settings. Revoking certain permissions may limit App functionality.

10. Analytics and Crash Reporting

We use analytics and crash reporting tools to understand how the App is used and to fix technical issues. These tools may collect non-personally identifiable information such as:

Device type and operating system version
App version and session duration
Feature usage patterns and screen flows
Crash logs and stack traces

The data collected through these tools is used exclusively to improve the App’s stability, performance, and user experience. We configure these tools to minimize the collection of personally identifiable information.

11. Children’s Privacy

Build4All Manager is an enterprise business management application intended exclusively for use by adults (18 years of age or older) who are authorized business owners, administrators, or platform operators. The App is not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or a higher age threshold where required by local law).

If we become aware that we have inadvertently collected personal information from a child under the applicable minimum age, we will take prompt steps to delete such information. If you believe we may have collected information from a child, please contact us immediately at privacy@build4all.net.

12. International Data Transfers

Build4All operates globally and your personal data may be processed and stored in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

Where we transfer data internationally, we implement appropriate safeguards including:

Standard Contractual Clauses (SCCs) approved by relevant regulatory authorities
Data Processing Agreements with all third-party processors
Adherence to applicable cross-border transfer mechanisms under GDPR and other applicable frameworks

13. Third-Party Links and Services

The App or platform may contain links to or integrations with third-party websites, services, or platforms. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

We are not responsible for the privacy practices or content of any third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the ‘Effective Date’ at the top of this document
Post a prominent notice within the App
Send an email notification to your registered account email address

Your continued use of the App after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree, you should discontinue use of the App.

15. Data Controller and Contact Information

Build4All is the data controller responsible for your personal information collected through the App and Services.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Build4All

Privacy Contact: contact@build4all.net

Website: https://build4all.net

Address: Build4All, Saida, Lebanon

16. Apple App Store Specific Disclosures

The following disclosures are provided specifically in accordance with Apple’s App Store Review Guidelines and Apple’s privacy nutrition label requirements:

Data Used to Track You

Build4All Manager does not use data to track you across apps or websites owned by other companies for advertising purposes.

Data Linked to You

The following data types may be collected and linked to your identity:

Contact Info: Name, email address, phone number
Identifiers: User account ID, device identifier (IDFV)
Usage Data: Feature usage, screen views, session data
Diagnostics: Crash logs, performance data
Financial Info: Subscription information (not payment card details)

Data Not Linked to You

The following may be collected but is not linked to your personal identity:

Aggregated, anonymized analytics used for platform improvement

Third-Party SDKs

The App may include third-party SDKs for analytics, crash reporting, and notifications. These SDKs operate under their own privacy policies and we ensure they are configured in compliance with Apple’s guidelines and applicable law.